About Rakugo Online Grocery Shop
I. General Information
Access & Use
Information Collected & Use of Information
Standard eCoupon Terms and Conditions
Rakugo reserves the right to withdraw or cancel an eCoupon for any reason at any time.
Rakugo shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any eCoupon or any failure or inability of a customer or household to use an eCoupon for any reason.
Security and Fraud
If we reasonably believe that any eCoupon is being used unlawfully or illegally we may reject or cancel any eCoupon and you agree that you will have no claim against us in respect of any rejection or cancellation. Rakugo reserves the right to take any further action it deems appropriate in such instances.
No licence is granted to you in these Terms and Conditions to use any trade mark of Rakugo.
disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material; transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice; c. gaining unauthorised access to other computer systems; interfering with any other person's use or enjoyment of the Rakugo Website; breaching any laws concerning the use of public telecommunications networks; making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:
any claim by any third party that the use of the Rakugo Website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
any claim by any third party that the use of the Rakugo Website by you infringes that third party's copyright or other intellectual property rights of whatever nature; and
any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Rakugo Website by you.
Availability of the Rakugo Website
Your access to the Rakugo Website may occasionally be restricted to allow for repairs, maintenance or the introduction of new facilities or services. Rakugo Website will attempt to restore the service as soon as it reasonably can.
Rakugo Website's right to suspend or cancel your registration
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the Rakugo Website.
The suspension or cancellation of your registration and your right to use the Rakugo Website shall not affect either party’s rights or liabilities.
Paragraphs 8, 9 and 12 of these Terms and Conditions shall survive cancellation.
Rakugo Website's liability
Rakugo will ensure that information or material included on the Rakugo Website is correct, reputable and of high quality. Rakugo will not be responsible for any errors or omissions or for the results obtained from the use of information or for any technical problems you may experience with the Rakugo Website. If Rakugo is informed of any inaccuracies in the information or material on the Rakugo Website, Rakugo will attempt to correct the inaccuracies as soon as it reasonably can.
In particular, Rakugo disclaim all liabilities in connection with the following:
incompatibility of the Rakugo Website with any of your equipment, software or telecommunications links; technical problems including errors or interruptions of the Rakugo Website; unsuitability, unreliability or inaccuracy of the Rakugo Website; inadequacy of the Rakugo Website to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Rakugo Website.
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
If you breach these Terms and Conditions and Rakugo Website ignores this, Rakugo will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
Rakugo shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
II. About Guide Price
Please note that the prices on Rakugo Online Grocery Shop are guide prices only and are only approximate. The total guide price shown in the Customer’s shopping trolley and order confirmation email may differ from the Customer’s final bill.
The variance between guide price and the Customer’s final amount charged will be due to one or more of the following reasons:-
1. Weighed products
The guide price on the website uses an estimate weighed products such as fruits or vegetables. But what you pay will be based on the exact weight of your product, so the price may vary slightly.
Where the product is unavailable on the day of the delivery, the driver will bring a substitude product that you can choose to accept or decline. The price of the product is likely to be slightly different from the price of your original product.
3. Changing in-store prices
The guide price is based on today’s prices in store, however what you pay will be based on the store price of the products on the day of your delivery.
4. Promotion dates
Any products on promotion need to be deliverec before the promotion and end date (shown on the product page) to qualify for the promotional price. If your delivery slot is booked for after the promotion end date, the promotion price will not be applied.
If the value of the goods delivered is higher than the value stated in the order confirmation or if the Customer considers that the difference between the price charged and the guide price shown on the website is unacceptable, the Customer has every right not to accept the goods . The amount for goods that have not been accepted shall not be charged to the Customer’s payment card if he/she has provided payment card details in advance in order to pay online .
About total Clubcard points
This is the total Clubcard points that the Customer has earned from this order inclusive of delivery charge.
About total Multibuy savings
This is the amount the Customer has saved from Buy 1 Get 1 Free and Multibuy promotions.
III. Product Terms & Conditions
If any of these Product Terms & Conditions are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms & Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
This rakugo.com.my is owned and operated by Rakugo
Please read these Product Terms & Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Rakugo makes the products available to you ("Product Terms").
The actual price the Customer pays will be the price charged in store at the time the Customer’s order is picked for delivery. The actual order value cannot be determined until the day of delivery because the prices stated on the website may vary either above or below the prices in store on the day your order is picked and delivered.
At the time of delivery the price of certain items may differ from the price quoted on rakugo.com.my. If the value of the items delivered is higher than the value stated in the order confirmation or if the Customer considers that the difference between the price charged and the guide price shown on rakugo.com.my is unacceptable, the Customer has every right to reject the goods. The amount for the goods that are rejected shall not be charged to the Customer’s payment card, if the Customer has provided payment card details in advance in order to pay online.
When requesting goods by weight, Rakugo reserves the right to supply goods with a weight difference. However Rakugo shall make every effort to ensure the weight difference is minimal and as close to Customer’s request.
The cost of the services is not included in the price of the goods. The information about the cost of the services is available on rakugo.com.my once the Customer books a delivery slot.
In order to ensure that goods are available to all customers, Rakugo has the right to set maximum limits in advance for the purchase of individual items by a single Customer. For example, if the Customer makes an order of 10 bottles of chilli sauce which would use up all the stock of that store, the store may only deliver 5 bottles.
The Customer shall always be notified in advance if the goods requested cannot be delivered by reason that it has exceeded the maximum or restricted limit.
If the goods requested by the Customer are unavailable due to factors beyond Rakugo’s control, Rakugo shall make every effort to offer a substitute item which is closest in terms of price and type to the originally requested item.
On delivery the substituted goods will be separated from the other products requested by the Customer and the customer shall be entitled to refuse to accept the substituted goods either in full or partially. The amount for the goods that are not accepted shall not be charged to the Customer’s payment card, if the Customer has provided payment card details in advance in order to pay online.
The Rakugo Online Grocery Shop service is available for non-commercial and domestic use only. Rakugo reserves the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.
To ensure availability of all our products customers may be limited to a maximum number of items.
Rakugo will deliver Customer’s order to the main entrance of the delivery address. At Customer’s request, our Rakugo driver may carry Customer’s order into the delivery address, for example, to a particular floor in an apartment block or into the kitchen but only if : a) the driver has the Customer’s permission, b) the driver believes that it is safe and practical to do as Customer requests, c) there is no obstacle preventing entrance, for example a locked main door. Rakugo always reserves the right to deliver only to the main entrance of the delivery address.
The Rakugo Online Grocery Shop delivery service is available in selected areas. To check whether we deliver in your area, go to our checker to find out where we deliver.
Delivery times will be agreed with the Customer at the time of placing Customer order and booking a delivery slot.
All goods must be received by an adult aged 18 years or over. If the driver has doubt over the age of the person receiving the goods, he is entitled to ask such person to show an identity card to prove his/her age. If the person is shown not to be over 18 and no other person can receive the goods, Rakugo shall not hand over the goods.
If there is nobody qualified to receive the goods at the agreed time and place specified by the Customer, we will leave notification of attempted delivery and Customer will need to contact customer services to re-arrange delivery.
If paying by card at the door, the cardholder must be present.
If Customer requests for redelivery, Rakugo is entitled to charge for providing the service.
Whilst we make every effort to deliver all Customer goods in the agreed time, Rakugo will not be liable if it fails to do so in part or in full due to circumstances beyond its control.
f. Returns & Refunds
Please note that orders cannot be cancelled by email.
• Debit Cards
You can pay at the door by card. In this case you will not be charged for your shopping until after your shopping has been delivered to you.
Full payment card authorisation for the amount corresponding to the total price of goods (including service charges) that the Customer has requested shall be made on the day the goods are delivered to the Customer.
Unfortunately we will not accept cash as payment for your shopping. This is because our drivers cannot carry cash with them due to safety reasons.
Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
i. Customer Services
If you have any queries please contact Customer Services at
The Rakugo Online Grocery Shop website is operated by Rakugo.